Shipping policy

Order processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders are not processed or shipped on weekends or major U.S. holidays.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping within the United States

We currently ship orders within the United States.

Available shipping options and shipping costs are displayed during checkout before you complete your purchase.

Estimated delivery time is generally 3–7 business days after shipment.

Delivery estimates are not guaranteed and may vary because of carrier delays, weather, holidays, destination, or other circumstances outside of our control.

Shipping costs

Shipping costs are calculated and displayed at checkout based on the order and shipping destination.

Tracking your order

Once your order has shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.

Incorrect shipping address

Please carefully review your shipping information before completing your purchase.

If you contact us before your order ships and we are able to update the address, we will do our best to accommodate the request.

Once an order has shipped, we may not be able to change the shipping address.

The Habibi Curls is not responsible for orders delivered to an incorrectly entered address.

Lost, stolen, or delayed packages

If your package appears to be delayed or missing, please first contact the shipping carrier using the tracking information provided.

If you need additional assistance, contact The Habibi Curls customer support.

Once an order has been marked as delivered by the carrier, The Habibi Curls is not responsible for packages that are lost or stolen after delivery, but customers may contact us so we can help determine the available next steps.

Damaged packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged package
• Photos of the damaged product

We will review the situation and work with you on an appropriate resolution.

Shipping delays

While we do our best to process and ship orders within the stated timeframe, delays can occasionally occur because of carrier issues, severe weather, holidays, incorrect addresses, or other circumstances outside our control.

If there is a significant issue with your order, please contact us.

Contact

If you have questions about your order or shipping, please contact The Habibi Curls.