Return & refund policy

Return eligibility

We accept returns for eligible unopened and unused products within 30 days of delivery.

To be eligible for a return:

• The product must be unused.
• The product must be unopened.
• The product must be in its original condition.
• The customer must provide an order number or proof of purchase.
• The return request must be submitted within 30 days of delivery.

Opened or used products

Because The Habibi Curls products are personal-care and cosmetic products, opened or used products generally cannot be returned for health and hygiene reasons.

If you experience a problem with a product, please contact us before sending anything back so we can determine the appropriate next step.

Damaged or incorrect orders

If you receive:

• The wrong product
• A damaged product
• A defective product
• A missing item

please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Photos of the product and packaging when applicable

If the issue was caused by an error on our part or damage during shipping, we will work with you to provide an appropriate resolution.

How to request a return

To request a return, contact The Habibi Curls customer support.

Use the subject line Return Request — [Order Number] and include:

• Full name
• Order number
• Product you are requesting to return
• Reason for the return
• Photos, if applicable

Do not send products back before receiving return instructions from us.

Return shipping

Unless the return is due to receiving a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after the refund has been processed, depending on your bank or payment provider.

Exchanges

We currently do not offer exchanges for opened or used products.

If you receive a damaged or incorrect product, please contact us and we will work with you to resolve the issue.

Cosmetic product disclaimer

The Habibi Curls products are intended for cosmetic hair-care use.

Individual hair types, routines, and results vary.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

The Habibi Curls does not guarantee a particular cosmetic result from using our products.

Contact us

Reach The Habibi Curls customer support any time.